Do you take orders out of Indonesia?
Yes. But since international shipping cost is quite high, it is advised to have the order with minimum USD 150,- to make it worthwhile.
How should I take care of the items?
- For all silver, avoid contact with perfume and salt water (except for Rise Collection).
- There are many way to recharge your crystal energies, you can read it on my blog.
- Treat with gentleness and respect.
How long it will take to receive my orders ?
- Many items are made-to-order, and since this is a one person business , it may take up to 5-7 business days to process after order is confirmed and payment received. For ready stock collection, it will be sent out within 3 – 5 business days. If you are unsure or would like a shipping estimate on a particular piece, please feel free to send an e-mail to info@joyasoulofagem.com
- Again, if you have a time constraint and need one quicker than that – please feel free to reach out and hopefully it can be accommodated if the workload allows.
Return/ Exchange Policy
Return or exchange are not possible. However, you can send the items back for free reparation within one month after the purchase. Arter that period, service fee between Rp. 75.000 to Rp. 150.000 will be applied depends on the complication of the work. Addition to material needed for the reparation will also be charged accordingly.
For few specific items that needs exact measurement, how do I measure myself ?
Check my IG Story highlight on measurement or please see here
I would like to include a gift note with my order, is this possible?
Yes! You may add personalized note for the gift. Simply includes your special message upon checkout, and we will write it on our special card as per the instructions.
I’m interested in a chain length that I do not see listed. May I customize?
For made-to-order items, it can be customised – Please include desired length in the Notes section at checkout, and if there is any issue, you will be contacted immediately.